Privacy Policy

Privacy Policy on

Effective Date: April, 2018

We respect your concerns about privacy and value the relationship we have with you. This Privacy Policy (?Privacy Policy?) describes the types of personal information we collect about our customers, how we process the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


For the purposes of the Data Protection Act 1998, the data controller is Gibraltar Philatelic Bureau Ltd (a company registered in Gibraltar with company number 51211)

1. Information We Collect

1.1 We may obtain personal information about you from the sources described in this Privacy Policy. We may collect information from you when you visit our Site, our social media platforms, or our social networking or mobile applications. When you visit this Site, our social media platforms, or social networking or mobile applications, we may also collect certain information by automated means, using technologies such as cookies, web server logs and web beacons as described below.

1.2 You may also choose to provide personal information to us in a number of ways, such as when you contact us, participate in an offer or promotion, or when you make a purchase on our Site, at our counters or in our stores.

1.3 The types of personal information you may provide to us and we may collect from you (such as when you complete online forms, make a purchase or contact us) includes: contact information (such as name, postal address, email address, and mobile or other phone number); age and date of birth; gender; username and password; payment information for use in connection with a particular transaction (such as your payment card number, expiry date, delivery address, and billing address); your online and in-store purchase history; product preferences, etc

2. How We Use The Information

2.1 We only use the information to send you promotional materials or other communications relating to Gibraltar Stamps, coins and banknotes; provide services to you; process your payment and/or gift card transactions and returns; responds to your enquiries; communicates with you about, and administers your participation in, special events, prize promotions, programmes, surveys and other offers; and operates and communicates with you about our social networking or mobile applications. We may use the information you provide to operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analysing our products; performing data analytics; and performing accounting, auditing and other internal functions); to create and manage your online account (including access to your online and in-store purchase history); and to comply with applicable legal requirements, relevant industry standards and our policies.

2.2 If you are an existing customer, we will contact you by electronic means (e-mail) and by post with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.

2.3 We never share information with third parties.

3. Information We Collect by Automated Means

When you visit this Site or our online advertisements, or use one of our social networking or mobile applications, we collect certain information by automated means, using technologies such as web server logs and web sessions. Information may include (i) technical information, such as the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone settings, language settings, browser type, domain, and other system settings operating system and platform, and (ii) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page and any phone number used to call our customer service number.

4. Cookies

A cookie is a small piece of information that is placed on your computer when you visit certain websites. When we refer to ?cookies? we include other technologies with similar purposes. Find out more about the use of cookies on

We use the following types of cookie:
(1) Analytics cookies that anonymously remember your computer or mobile device when you visit our website. They keep track of browsing patterns and help us to build up a profile of how our readers use the website. We might use that information to serve advertisements that might be of particular interest to you on our and other websites
(2) Service cookies that help us to make our website work as efficiently as possible; remember your registration and login details; remember your settings preferences; and meter the number of pages you view for the purpose of administering subscriptions to Gibraltar Stamps.
(3) Third party social plugin content sharing cookies, for logged in members of a social network.

5. How We Use the Information Collected by Automated Means

We may use the information collected through automated means on this Site to deliver personalised content, for market research, data analytics and system administration purposes, such as to determine whether you've visited us before or are new to the Site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Website Terms of Use and our Terms and Conditions of Sale. We also may use the information in other ways for which specific notice is provided, and if necessary, consent is obtained, prior to collection.

6. Email Opt-Out

You can at any time tell us not to send you marketing communications by email by simply sending an email to with the subject UNSUBSCRIBE.

7. Reviewing, Updating and Modifying Personal Information

Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be subject to local law requirements. You may request to review, change or delete your personal information by sending an email to

8. How We Protect Personal Information

We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

9. Links To Other Websites

Our Site may provide links to other websites for your convenience. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for those sites' content, any use of those sites, or the privacy practices of those sites.

10. Law, Jurisdiction And Language

The processing of your personal data and this Policy are governed by English law and not by the laws of any other jurisdiction. All contracts between you and us are concluded in English even where this page or any portion of the Site has been translated into a different language for your convenience.

Contact Gibraltar Stamps

If you have any questions about this privacy policy or Gibraltar Stamps treatment of your personal information, please write:

By email to:

or by post to: Gibraltar Philatelic Bureau
PO Box 5662
9/3 Cooperage Lane
GX11 1AA